After your order
Returns & refunds
Report a problem
Inspect your order promptly. Contact the store within 48 hours of delivery for a wrong, damaged or defective item, providing the order number and clear photographs.
Hygiene-sensitive products
For health and hygiene reasons, opened or used cosmetics, fragrances, hair products, wigs, attachments, bonnets and similar personal items cannot normally be returned because of a change of mind. Your statutory rights for faulty, unsafe or misdescribed goods remain unaffected.
Fashion items
Eligible unused shoes, bags and scarves must remain in original condition with packaging and tags. Approval is required before sending anything back. Delivery costs may be the customer’s responsibility where the store was not at fault.
Refunds
Approved refunds are returned to the original payment method where possible. Paystack and bank processing times may affect when funds appear. Delivery fees are refundable only where required by law or the store caused the issue.
Start a request
Contact the store before returning any item. Unapproved returns may be refused.