Useful answers

Frequently asked questions

Is an item guaranteed when I add it to my bag?

No. We check availability again before checkout. Online payment orders receive a temporary reservation while payment is completed.

How do I choose a wig length, colour or shoe size?

Open the product and select the exact available variant before adding it to your bag. The selection appears in the order summary.

How is delivery calculated?

Select your delivery area at checkout. We show the current delivery fee and any free-delivery threshold before you place your order.

Delivery fees and timelines are reviewed when rider or courier costs change.

Is online payment secure?

Payment happens on Paystack’s secure checkout. The store never receives your full card information. Orders are confirmed only after server-side verification.

Can I order on WhatsApp?

Yes, when WhatsApp ordering is enabled. The website creates an order reference and prepares a message containing the server-calculated total.

Can I unsubscribe from marketing emails?

Yes. Use the unsubscribe page at any time. Order, payment, delivery, refund and security messages may still be sent when needed to serve you.

Can I return beauty or hair products?

Hygiene-sensitive products usually cannot be returned after opening or use unless faulty, unsafe or misdescribed. Read the return policy before ordering.

I paid but did not see confirmation. What now?

Do not pay twice. Contact the store with your Paystack reference or order number so the transaction can be verified.